Refund policy

Last updated: October 2026

We want you to love your order. This policy explains what happens if something goes wrong, and what to do if you simply change your mind.

Damaged or defective items

Please check your order when it arrives. If an item is damaged or has a manufacturing defect, contact us within 14 days of delivery. We will ship you a free replacement. If a replacement is not possible (for example because the item is sold out), we will refund you instead. You do not need to send the item back unless we ask you to.

Wrong or missing items

Received the wrong product, size or color, or is part of your order missing? Contact us within 14 days of delivery and we will send you the right item at no extra cost. You do not need to return the wrong item.

What to include

To help us solve it quickly, please include:

clear photos or an original, unedited video showing the issue;
your order number;
a short description of the problem.

Requests without photos or video cannot be processed.

Lost or late packages

If your tracking has not updated for more than 35 days, or your package still has not been delivered 40 days after it reached your local carrier, contact us and we will ship you a free replacement. Please double-check your address when you contact us, so we can reship to the right place.

Change of mind

Not what you expected? You can request a return within 30 days of delivery.

Contact us first with your order number. Do not send anything back before we have approved your return and sent you the return address. Items sent back without approval cannot be accepted.
Items must be unused, in the same condition you received them, and in the original packaging.
Returns go to our international fulfillment center. You pay the return shipping and any customs fees, so please choose a tracked shipping method with customs clearance included. We cannot accept or refund packages that get stuck at customs.
Once we receive and check your return, we refund the price of the item. Original shipping costs are not refundable.

What we cannot cover

Items that match the product description but do not suit your personal taste or expectations, unless returned as described under “Change of mind”.
Damage caused by misuse or by opening the package carelessly.
Packages that tracking shows as delivered. We will gladly help you file a claim with the carrier.
Packages returned to us because of an incorrect or incomplete address, a refused delivery, or missing contact details.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need some extra time to process it.