Frequently Asked Questions
Need a quick answer? Tap the Chat button in the bottom corner of the page. Our chat answers most questions right away, day and night.
Orders & shipping
Do you offer free shipping?
Yes. Shipping is free on US orders of $35 or more. Orders under $35 ship for a flat $4.95.
How long does delivery take?
Orders are processed and quality-checked within 1–3 business days. After that, most orders arrive within 6–10 business days, so usually 7–13 business days in total. You get a tracking number by email as soon as your order ships.
Where do you ship to?
We currently ship to the United States.
Can I change or cancel my order?
Send us your order number in the chat as soon as possible. If your order hasn't been processed yet, we'll do our best to change or cancel it.
My package is late. What now?
Check your tracking link first. If tracking hasn't updated for more than 35 days, or your package still hasn't arrived 40 days after it reached your local carrier, contact us and we'll ship a free replacement. If tracking shows your package as delivered but you can't find it, check with neighbors and your local post office first; we'll gladly help you file a claim with the carrier.
Will it work with my phone?
Every product page has a Works with line that shows exactly which phones it fits. You can also shop by phone: iPhone or Samsung Galaxy. Still not sure? Ask in the chat.
Returns & guarantee
My item arrived damaged or defective. What now?
Sorry about that! Contact us within 14 days of delivery with your order number and clear photos or a video of the problem. We'll ship you a free replacement. If a replacement isn't possible, we'll refund you.
I received the wrong item.
Contact us within 14 days of delivery with your order number and a photo of what you received. We'll send the right item, no need to return the wrong one.
Can I return something if I change my mind?
Yes, you can request a return within 30 days of delivery. Contact us first and wait for approval and the return address before sending anything back. Items must be unused and in the original packaging. Return shipping and any customs fees are paid by you, and original shipping costs aren't refundable. See our Refund Policy for all details.
Waterproof Shower Phone Holder
Is it really waterproof?
The sealed case keeps splashes and steam away from your phone. It's made for the shower and bath, not for putting underwater.
Can I still use my touch screen?
Yes. You can tap, swipe and scroll right through the window.
Will it stick to my wall?
It works best on clean, smooth, flat surfaces such as glossy tiles, glass and mirrors. It doesn't stick well to textured tiles, painted walls or wood.
Still have a question?
Tap the Chat button in the bottom corner. You'll get an instant answer to most questions, and if you need one of us personally, we reply within 1–2 business days.